The customer experience – both online and off – is a very competitive differentiation for brands today. A good experience results in a loyal customer and brand advocate, which is no easy feat, as customer expectations are becoming higher, and their patience lower.
Swiss Re has highlighted the increasing importance of advanced analytics and artificial intelligence (AI) in…
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Amazon's 1.2 billion euros investment in France to create 3,000 jobs, enhance cloud infrastructure for…
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Amazon has finally launched its South African store after announcing its intent last year in…