Ecommerce thrives as artificial intelligence and machine learning redefine the shopping experience, boosting efficiency and personalization.
- Better understanding. Ecommerce allows companies to better understand customers’ interactions with their brands.
- Jump in. Don’t be afraid to use AI and machine learning. Recent technological breakthroughs provide a myriad of CX capabilities.
- The right tech. When it comes to implementation, companies must find the best fit for their use cases.
Evolving technology means more breakthroughs in customer service. With the increased use of digital communication channels, companies continue to expand their customer service offerings beyond traditional phone and email support to include chatbots, social media messaging, and self-service portals.
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