Telecommunication is essential in eCommerce. Businesses depend on telecom services to reach their customers, sell their products, and manage their companies. E-mail, website management, telecommuters, online customer support, mobile sales teams, and social media platforms are disruptive realities that an eCommerce business needs to stay competitive.
For many online businesses, telecom expenses comprise a major portion of their budget. Telecom-related costs include wired and wireless telephone fees, internet, and data subscription, as well as the costs of necessary devices. With the addition of data services, telecom expense is now more than just adding a telephone line and looking for the cheapest per-minute call rate.