Return scam

Return Scams Jump as Fraudsters Exploit E-commerce Boom

The practice, known as “item not received” fraud, took off during the pandemic when warehouses were backed up and carriers were overwhelmed by a surge in e-commerce orders. In some cases, consumers are hiring professional fraudsters, who market their services on social media and advertise refunds of as much as $20,000 at chains such as Amazon. com Inc., Walmart Inc., and Target Corp.

The practice, known as “item not received” fraud, took off during the pandemic when warehouses were backed up and carriers were overwhelmed by a surge in e-commerce orders. In some cases, consumers are hiring professional fraudsters, who market their services on social media and advertise refunds of as much as $20,000 at chains such as Amazon. com Inc., Walmart Inc., and Target Corp.

Here is how it works. A consumer places an online order with a retailer. After the package arrives, the consumer—or the professional refunder the consumer has hired—calls the retailer’s customer service department and says they didn’t receive the package.

Read more: https://www.wsj.com/articles/return-scams-jump-as-fraudsters-exploit-e-commerce-boom-11626168601

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